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FAQ

Q.1 Tell me the difference between "Tohki" and "Jiki".
"Tohki": pottery -like Hagi Ware, Raku Ware, Bizen Ware, Banko Ware- is made by firing clay, which absorbs water at a low temperature. It's malleable before firing, so we can form it and the work has a special texture.
"Jiki": porcelain (like Arita Ware) It is made by firing a stone powder while adding water. It's very hard and impervious to water. Some of them are decorated with "uwa-e"-printed figures- or gilded with gold leaf.
Q.2 I can see something like cracks in the plate.
We call them "kan-nyu": the cracks on the surface of "uwa-gusuri." That can often be found in pottery.
"Kan-nyu" is the technique which is caused by the difference in decreasing speed between "uwa-gusuri" and clay after firing in a kiln.
Please don't mind, there are no cracks in the pottery.
If you feel concerned about it, you may boil pottery with rice water at first, or dip it into the water every time before use. Those methods may prevent pottery from staining to a certain extent.
Q.3 Can we heat it up in a microwave oven and wash it in a dishwasher?
You may think of the dishwasher as a high-powered washer. The dishes are washed with high-pressure water, and dried out with a blast of hot air that is over 100℃. Basically, dishes of higher quality are more fragile.
Porcelain: You can use it in a microwave if it doesn't contain gold, silver, or platinum. You can use it in a dishwasher, but "uwa-e" will gradually come off.
Pottery: You can use it neither in the microwave nor in the dishwasher.
Glasses: You can put them in a microwave only if "Heat-Resistant" is displayed. You can put them in a dishwasher if "Dishwasher Safe" is displayed. If "Dishwasher Safe" isn't displayed, you may use it in a dishwasher, but fine scratches appear gradually.
Woodwork: You can't put it in a microwave. There is a danger of starting to burn. You can use "shiru-wan," which displays "Dishwasher Safe," in a dishwasher.
Lunch box: Most inner lids are unwashable, but a lot of containers are washable in a dishwasher. You may look at the bottom of the box to see whether the notice is written or not.
Kitchen tools: You can put the parts made of stainless steel in a dishwasher, but the handles or grips depend on their materials. You may look at the notice.
Chopsticks: Most of them are washable in a dishwasher. You may look at the notice.
Q.4 What is crystal glass?
It contains more than 24% lead oxide. It has a high refractive index and transparency so it shines beautifully like crystals. "Baccart"(France) "Swarovski"(Austria), and "Kagami Crystal"(Japan) are well-known quality brands.
Q.5 How should I handle Japanese lacquer works-"jyu-bako," "shiru-wan?"
If you wash them in hot water, their color could change or they could get warped, so you should wash them in lukewarm water. Don't leave them in the water too long, and wipe them off with a soft dish towel or gauze. After rinsing them well, you should wipe them with a dry kitchen towel but without your bare hands.
Q.6 How should I treat an earthenware pot?
To remove the smell of the clay, making it stronger and longer-lasting, first boil it at room temperature with rice water or flour water and wait until it cools down. The powder, which serves as paste, allows "kan-nyu" to absorb dirt, making it difficult for dirt to enter. Don't wet the bottom of the pot at any time. Don't put the wet pot on the fire. Heating a pot with no water in it will cause the pot to crack.
A hot pot may break if it touches cold water, if it is placed on a wet surface, or it is handled with a wet cloth. Basically you may wash only the inside but not the outside. It may become moldy or stinky if not carefully dried. So dry it well enough.
Earthenware pots are microwave safe but not dishwasher safe.
Q.7 My non-stick frying pan burned after just one year.
There are some kinds of non-stick frying pans: Teflon coated, ceramic coated, fluororesin coated, etc. It's not tough enough to be heated without food, so don't pre-heat it more than one minute. The surface finishing will peel if you heat an empty pan for too long. Don't use metal utensils in your non-stick pan; it's vulnerable to metal. It's easy to burn if the surface finishing peels.
Q.8 How shold I treat an iron frying pan?
Heat a new cast iron pan until it starts smoking to remove its protective coating. Let it cool when it finishes smoking.
Wash it lightly with detergent, and heat it again with some oil. Let the cookware cool, and wipe off any remaining excess oil. Don't use dish-washing detergent on the pan, but water only. Wipe it lightly with a bamboo whisk or a tortoise‐shaped scrubbing brush. Heat an empty pan a little bit to dry. Using detergent often corrodes non-stick frying pans because the detergent sometimes lets the oil-coating peel. You'll know it's time to re-season if food sticks to the surface or if the skillet appears dull or rusted. It's said that cooking in a cast iron pan once a day can add significant amounts of iron content to your body; enough for an adult woman for a day.
Q.9 How should I treat burned pots?
Enamelware: Fill the burnt part of the pot with water, sprinkle a pinch of bicarbonate soda onto the pan, and leave for a few minutes. Scrape away the burnt food patiently with a sponge.
Aluminum pots: Fill the burnt part of the pot with hot water or alcohol; scrape away the burnt food when it becomes tender. Put it outside to dry in direct sunlight so it will peel easily.
Stainless steel pots: Scrape away the burnt food with steel wool or abrasive cleansers.
Multi-layered pans: Pour hot water into the pan and heat it again, so the burnt food begins to peel.
Q.10 Why do my kitchen knives get dull so fast?
Every knife gets dull if you don't sharpen it, no matter how expensive it is. There are convenient knife sharpeners on the market. But the best way of sharpening a knife is with a whetstone and a rod guided holder (Toge-ru).

High-quality kitchen knives can be sharpened until their width halves.
Our shop can sharpen your kitchen knives or scissors if you need.
Q.11 I can see something like cracks in the stained glass; is it defective?
The glass plates which are the material of stained glass are neither heat-resistant nor toughened. They often crack spontaneously due to the intensity of vibrations when they are produced or heat while you use them. They might crack spontaneously or gradually when you turn the lights on or due to the sunlight if there were no cracks when you got them. But don't worry about the cracks.
Q.12 What kind of yunomies (teacups) or chatakus (saucers for a teacup) are better for treating Buddhist priests?
There might be some differences depending on the religious denomination.
Our shop has yunomi with lids, chatakus, kinin-daies (tea-bowl stands), and meimei-saras (small plates for individual helpings of food).
We also have tea-servicing sets for Buddhist priests: kaku-bon, oshibori-sara, chataku and meimei-sara.
Please ask us about them at the store.
Q.13 What shoud I do when I set the tablewares on the slippery surface of a tea tray?
We have tablewares with nonslip surfaces.
Q.14 Are there any pots or frying pans which are usable on an induction heating system in your shop?
We have a lot of pots and frying pans which are usable on your IH system. You may choose the one that displays "For IH" or "For Induction Cooking." You can use the pans or the frying pans which display "For IH" or "For Induction Cooking" on a gas stove.
Q.15 What kind of pans are better?
Compound steel pans are better than single material pans like stainless steel, aluminum or iron.
Stainless steel is strong but heavy by itself and conducts heat poorly.
Aluminum is light but not as strong.
Multi-compound material is better, consists of multiple layers of steel and aluminum for the inner, and stainless steel for the outer. The pan which can be used without water is the nicest.
We recommend you GEO-Products which are made in Japan because they are better than Foreign-made products in terms of cost, the quality of the material and customer ratings.
Q.16 Why some goods are so cheap?
Some products are discontinued, overproduced, not currently listed, dealt directly from the maker, or made for gift sets but sold separately (you don't have to pay for packaging and labor); That's the reason why we can offer these products to you at such low prices.
Q.17 Questions about presents given to guests at a wedding reception
Is there a deadline for changing the number of orders? -It's two weeks before the wedding reception date.
Can I order them in several patterns? -Yes,of course. You can distinguish them easily because we put a mark on the presents for people such as friends, family members, relatives, people at work or business connections, etc.
Can you deliver to the wedding hall? -We deliver packages to anywhere in the country.
Q.18 Do you take a credit card or a gift certificate? -We take a card.
And a department store gift certificate valid throughout the whole country or a gift certificate which is issued by a charge company is available.
Q.19 Do you have a gift-wrapping service?
Free gift wrapping service is available and you have a choice of wrapping paper or ribbons.
Q.20 What brands do you have?
We have a lot of brands such as Meissen Porcelain, Baccart, WEDGWOOD, LLADORO, Okura Art China, Noritake, NARUMI, Fukagawa Seiji, Vita Craft, Fissler, T-fal, etc.
Q.21 How can I get goods which aren't in your stock?
We can find them in our maker catalogs or business use catalogs.
You can back-order them.(Some goods can't be back-ordered separately if they are part of a set.)
Q.22 Can you Delivery furniture or lamps?(Only living in Japan)
An extra Carriage will be added. We can estimate it.
We'll load your car for you when you come to our shop by your car.
Q.23 What should I do when the Delivery goods is broken.(Only living in Japan)
Please contact us.
The courier company will take them back. We will Delivery again when we have another one in stock.

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